Nearby.cab Ltd · Registered Data Controller — ICO UK · Updated in accordance with UK GDPR 2018
Nearby.cab Ltd is a professional road travel and private hire company offering a comprehensive range of transportation services to both the General Public and Business customers. Our fleet of Standard, Minibus and Executive vehicles are all company owned and maintained. Professional and qualified drivers/chauffeurs are employed and work to the high standards set by our business.
Nearby.cab Ltd takes the responsibility of your privacy seriously and works to the standards and legislation set by The General Data Protection Regulation (GDPR) 2018 and previously in accordance with the provisions of the Data Protection Act 1998. This Privacy Policy describes how and why we obtain, store and process any data which can identify you. We update this policy regularly and publish any changes on our website: www.nearby.cab
In accordance with UK law, we are also registered as a 'Data Controller' with the Information Commissioner's Office (ICO) UK at ico.org.uk. There is a legal record, therefore, of all our data capture channels and how our business uses personal information.
Nearby.cab Ltd offers various services to both the General Public and Business customers. In order to provide and facilitate those services, we collect information from you.
We may record names, pick-up address, destination and telephone/mobile numbers, details of disability, number and age of children and details of pets at the point of enquiry. We may also record an additional 'Opt In' option for marketing purposes. This information is held securely for 24 hours if a booking is not made immediately, after which it will be securely destroyed.
If a booking is confirmed, details are recorded securely on our online booking and management system. We may also use and analyse aggregate information (collective data from which individual customer identities have been removed) collected through analytics to administer, support, improve and develop our business.
Credit/debit card details may also be recorded to provide you with the services you have requested. These transactions are processed via a secure card reader in compliance with applicable current data protection laws.
Customers can make enquiries through our website www.nearby.cab by submitting a Request for a Call Back or an E-mail Enquiry. All personal information collected is recorded and used in accordance with the guidelines set by current data protection laws.
As part of the booking process you automatically opt in to e-mail communication from us as part of the service you are requesting. If at any stage you would prefer to stop e-mail communication, please use the 'unsubscribe' link in the footer of any non-transactional e-mail you receive from us.
To book our services online through our website portal, customers are required to first register and provide personal details before booking and paying. This information is held securely on our booking and management system.
Customers can book our services by downloading our Android (Google Play) or Apple (App Store) based Mobile App and recording their personal details. You should be aware that these platforms may be collecting information about you, and you should check the respective privacy policies of Google and Apple to understand how they use your information and how to opt out or delete such information.
By downloading the App, you 'Opt In' to receiving automated real-time notifications of the status of your booking using your mobile number. Nearby.cab Ltd receives personal information when the App is used, and this information is stored securely on our booking and management system.
We do not pass data to third parties unless it enables us to perform services requested by you. Booking data is used securely by our operations staff for the purpose of providing a service. Operational staff, including drivers, are regularly trained and supervised in handling personal data. There is a robust internal data protection policy in place that complies with current GDPR guidelines.
Senior management specified by the Directors are the only other members of staff with access to operational data.
When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any log data gathered from our site with any personally identifying information from any source.
Our website allows visitors to leave comments and contact us via an enquiry form. We collect the following information: Name, Email, Phone Number, Company Name (if applicable), IP Address and Enquiry Details.
Nearby.cab Ltd requires this information for the following reasons:
Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies used by our website are necessary for us to provide and improve our services. Cookies are not shared with any third parties.
Our website uses Google Analytics to monitor and report on website usage such as the number of visitors, search phrases used to find us, pages visited and time spent on the site. The cookies do not identify users nor associate your IP address with any personally identifiable information. The cookies collect information in an anonymous form.
Google's privacy policy: google.com/analytics/learn/privacy.html
To opt out of Google Analytics tracking across all websites: tools.google.com/dlpage/gaoptout
To manage and delete cookies: allaboutcookies.org
Our website uses features from other websites that may leave a cookie. These are third-party cookies and we are unable to block or prevent them without removing the relevant feature from our site. For information about those cookies, please check the originating website's cookie policy.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest and relevance. However, once you have used these links to leave our site, you should note that we do not have any control over those external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as they are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Statement applicable to each website you visit.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you have given us permission to do so.
You may request details of the personal information we hold about you. If you would like a copy of this information, or if you believe that any information we hold about you is incorrect or incomplete, please contact us. We will promptly correct any inaccuracies. Please contact our assigned Data Protection Officer at: info@nearby.cab
Staff information regarding names, addresses, telephone numbers, email and mobile numbers is strictly confidential and held securely. Sickness, health/medical, absence, criminal records, work performance, training, education and qualifications, employment terms and conditions, and references are all held on separate secure files.
All of the above can only be accessed by senior management specified by the Directors and is used solely to assist with operations, administration, training and development.
All bank details of staff for payment of wages are held securely and solely accessed and administered by the Managing Director.
All Nearby.cab Ltd staff have a right to ask for a copy of the information the company holds about them, including information concerning grievance and disciplinary matters. The company will respond to any such request within 40 days. Employee files for staff who have left the company are held securely in accordance with data protection regulations.
Personal information of employees, including contact details, appraisals and reviews, is kept for at least 5 years. Financial records are kept for at least 3 years as HMRC may request to see them. In general, we keep employee records for 6 years following departure, after which we review which records are still required and dispose of those that are not, in accordance with the Data Protection Act 1998.
Nearby.cab Ltd uses CCTV at our booking office(s) to record the general public purely for the purposes of security and safety of our operational staff, and as a deterrent and prevention against crime and criminal activity. CCTV is not used to monitor work performed by staff.
Appropriate signs are clearly visible at our premises to inform customers of CCTV use. The company has registered the use of CCTV with the Information Commissioner's Office (ICO).
Anyone can ask to see images of recordings taken of them. Any request should be addressed to our Data Protection Officer at: info@nearby.cab. We will provide the images and information within 40 days of receiving any such request.
For any questions or requests regarding this Privacy Policy, please contact our Data Protection Officer directly.